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Frequently Asked Questions

Any issues that occur with orders?

2/6/2017
With any issues that may occur with orders, please let us know within 10 days of receiving the order.

How do I change my password?

5/3/2012
Customers may change their password at anytime by logging into our website here. Upon successful login, customers should then go to "My Account", then into Update Address. Customers are required to enter their old password first. If you can not remem

How do I change my personal information?

5/3/2012
Customers may view or edit their personal information, email, shipping address, or billing address at anytime by logging into our website here. Upon successful login, customers should then go to "My Account", then into Update Address.

How do I return items?

9/12/2013
How do I return items?

How do I track my order?

5/3/2012
Once your package has been shipped you will be notified by email with a FedEx tracking number. You may then visit the FedEx website to get detailed updates on the status of your package.

How do I view my order history?

5/3/2012
Customers may view the status or history of their orders at anytime by logging into our website here. Upon successful login, customers should then go to "My Account" to view their recent history.

PLEASE NOTE SPRING10 Coupon

5/11/2017
The SPRING10 coupon is only applicable for intock items only. Customized and personalized items are exempt.

What if the product I order is out-of-stock?

9/12/2013
What if the product I order is out-of-stock?

When does my credit card get charged?

7/20/2012
When does my credit card get charged?

When I try to log in I get sent back to the login page. How do I fix this?

9/12/2012
When I try to log in I sent back to the login page. How do I fix this?

When will my order ship?

7/23/2012
When will my order ship?

When will my personalized items ship?

7/23/2012
When will my personalized items ship?

Why was I charged a foreign exchange fee?

9/12/2013
Why was I charged a foreign exchange fee?